Customer Service Agent

Role Summary

As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

Responsibilities

• Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
• Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
• Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
• Effectively manage competing priorities and stay organized in a fast-paced environment.
• Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.

Requirements

• Proven experience in a customer service role dealing with both internal and external customers.
• Strong verbal communication skills with a confident and clear phone presence.
• Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
• Ability to remain calm, composed, and positive under pressure.
• A collaborative team player attitude aligned with PERGOLUX’s core values and culture.

Benefits

• An international work environment in a fast-growing company with plenty of development opportunities.
• Hybrid work model (80% on-site | 20% remote).
• Ergonomic workstations and modern laptops (Apple or Windows).
• Employee events (summer party, Christmas party, after-work gatherings).
• Access to the Corporate Benefits portal.
• Employee discounts on PERGOLUX products.
• 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
• A motivated and supportive team that helps each other.
• Strong focus on professional development and skill-building.
• Free drinks and snacks.
• Employee referral program.

Additional Information

If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you. Explore our opportunities on the PERGOLUX Career Page https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE and stay connected via PERGOLUX LinkedIn https://de.linkedin.com/company/pergolux.