Customer Service Agent - Granby, QC

Role Summary

Job ID: 526145

Oldcastle, a CRH company, is reinventing possibilities in construction solutions. We are the leading provider of innovative products for outdoor living spaces as well as infrastructure solutions for water, energy and communications networks throughout North America. As a manufacturer of precast concrete, polymer concrete and plastic infrastructure products, we are a trusted partner and strategic ally for engineers, contractors, distributors, specifiers, retailers and owners.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® landscaping products, Echelon® masonry, RDI® guardrails, Catalyst™ Fence Solutions, Sakrete® prepackaged concrete, Amerimix® mortar, Pebble Technology International® pool coatings, and Techniseal® sand and sealant technologies.

If you are a dynamic person, who enjoys accomplishing various tasks and are a team player, we invite you to read the description below and send us your application.

• Reporting to the United States Customer Service Manager, the person will assume the following tasks:
• Ensure efficient customer service (email/telephone)
• Respond to price requests and inventory availability
• Make transport cost requests
• Correspond daily with customers and company representatives
• Offer the product that best meets the customer's needs
• Enter orders into the ERP system
• Validate the accuracy of order entry against the purchase order (codes, prices, descriptions)
• Check agreements for exceptions
• Calculate transport costs based on the order
• Ensure inventory availability and rental (sand)
• Plan transportation
• Prepare the necessary documents for shipping the goods
• Calculate transport rates according to the applicable grids
• Track delivery
• Perform various administrative and related tasks for customer service

Requirements

General criteria

• Essential - Perfectly bilingual French, English - orally and written
• Essential - Experience in customer service preferably in the industrial sector
• Essential - Proficiency in Microsoft Office software (Word / Excel) and Outlook
• Essential - DES
• Asset -- experience within a large retail, distribution and EDI company
• Asset - Education or experience in transportation
• Asset - Knowledge of an ERP system

Skills

• Good writing skills and good grammar (French and English)
• Customer oriented and excellent communication skills
• Dynamic and highly developed team spirit
• Sense of organization and good management of priorities
• Great concentration and detail-oriented skills

Benefits

Advantages

• Dental Insurance
• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Vision Insurance
• Paid leave
• Equal contribution to the RRSP
• Employee Assistance Program
• Wellness Programs
• Retirement plan
• Profit sharing plans
• Parking on site
• Casual outfit

Position location: Face-to-face

What CRH offers you

• Competitive salary
• Comprehensive benefits plan (medical, dental and disability)
• Group retirement savings program
• Health and wellness programs
• Opportunities for internal development and advancement in an inclusive environment

About CRH

• CRH is an international leader bringing together hundreds of companies across North America and the world. Thanks to its decentralized structure, CRH combines the atmosphere of a local company with the career opportunities of a large global organization.
• Ready to take on a new challenge? Apply today by completing your online profile. You will be able to follow the progress of your application at any time.
• Oldcastle APG, a CRH company, subscribes to the principle of equal employment opportunity and promotes an inclusive workplace.