Customer Service Advisor - English (Any Location, Any Location, MA)

Role Summary

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.

Requirements

Among your attributes

• Responding to a wide variety of customer cases via phone and email
• Listening carefully to customer requests and demonstrating understanding
• Opting for the best route (appeal process) to handle the customer case
• Remain professional and calm in all situations
• Record and document customer cases in the appropriate tool
• Demonstrate an attitude that reflects the best possible image of the company
• Required profile
• Very good time flexibility to work 44 hours per week on a rotating basis;
• Have at least a baccalaureate
• Have an excellent command of business English (level C1 written and spoken)
• Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
• Recognizes the field and values of meditation and its real benefits
• Benefits and others
• In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:
• Certification Training;
• A de-capped sales bonus;
• A performance bonus;
• An evolving salary;
• Subscription to the CNSS;
• A private health insurance
• Like all the positions in our company, this position is open to people with reduced mobility
• Time range
• 7:00 – 20:00
• Net salary + bonus + (interesting incentive)

About the Company

Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.