Customer Relationship Specialist I (SAC - Cell Phone Insurance) - Nova S Unit

Role Summary

Receptive telephone service, with the aim of identifying the needs of customers of a mobile technology insurance company, clarifying doubts and resolving their requests.

• We are looking for engaged, agile people with a thirst for professional growth. 😉
• The specialist will need to identify the customer's needs and provide a practical and objective solution, according to the product and/or service procedure;
• In each service provided, you can deal with different types of situations indicated by the customer;
• Use systems to record and apply service;

Be empathetic in every interaction with the customer.

• Be over 18 years old;
• Have at least completed high school;
• Knowledge of the Office Package;
• Affinity with Mobile Technology (Cell Phones);
• Be available for in-person training at Atento de Santana (After the training period, Desktops will be provided for working in the Home Office);

Have easy access to the South Zone of SP.

Benefits

• Transport Voucher;
• Meal voucher and/or food voucher;
• Life insurance;
• Funeral assistance;
• Daycare allowance/Aid for children with disabilities;
• Home Office Assistance;
• Discount on Products;
• Dental Assistance;
• family health plan;
• Discounts on Gyms/Sports Practices;
• Educational partnerships with discounts on courses;
• Career plan.
• Work Location: 100% Home Office Operation, but our base is located at Av. Cecília Lottenberg, 303 - Chácara Santo Antônio (South Zone), São Paulo - SP, 04719-000, Brazil.

2:00 pm to 8:20 pm

• On Saturdays and Sundays, the operating hours adjust as follows: 12:40 to 19:00.
• NOTE: Training takes place in person at the Santana unit at a single time, from 9:00 to 17:12, on a 6x1 scale.
• 180h | 6x1 Variable clearance