Customer Relations Specialist

Role Summary

This is a remote position.

Facebook, Google, BBB, and more. Additionally, you will play a crucial role in ensuring customer satisfaction by checking on customers to confirm modem receipt and offer assistance with setup. A background in technical support and customer service is vital for success in this role, and it's important to note that this position is based in the United States.

Responsibilities

• Monitor and respond to customer reviews on multiple platforms, addressing both positive and negative feedback promptly and professionally.
• Engage with customers on platforms such as Facebook, Google, and BBB to provide support, address concerns, and maintain a positive online presence.
• Check-in with customers to verify modem receipt and inquire if they require any assistance with setup or troubleshooting.
• Provide technical support, guidance, and assistance to customers, ensuring they have a seamless experience with our products.
• Collaborate with the technical support and customer service teams to address customer issues and improve overall customer satisfaction.
• Maintain detailed records of interactions and feedback received for analysis and reporting.
• Stay up-to-date with product knowledge, technical specifications, and company policies to effectively assist customers.

Requirements

• High school diploma or equivalent; Bachelor's degree is a plus.
• Prior experience in customer relations, technical support, or customer service is highly preferred.
• Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses.
• Strong problem-solving skills, with a focus on finding solutions to customer issues.
• Familiarity with CRM systems and online review platforms.
• A solid understanding of our products and the ability to guide customers through setup and troubleshooting.

Skills

• -Customer-centric mindset
• -Empathy and active listening
• -Technical aptitude
• -Effective time management
• -Attention to detail
• High school diploma or equivalent; Bachelor's degree is a plus.
• Prior experience in customer relations, technical support, or customer service is highly preferred.
• Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses.
• Strong problem-solving skills, with a focus on finding solutions to customer issues.
• Familiarity with CRM systems and online review platforms.
• A solid understanding of our products and the ability to guide customers through setup and troubleshooting.

Salary

• -Competitive salary
• -Opportunities for career advancement
• Additional benefits and perks as per company policies

This is a US-based position with the flexibility to work remotely or in an office setting, depending on the company's policies.