Customer Onboarding Specialist (Expert Tier)

Role Summary

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Onboarding Specialist (Expert Tier)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Onboarding Specialist (Expert Tier) to start immediately

Provide GoHighLevel technical support, including

Integrating Zoom accounts

Assisting with phone verification issues

Support Facebook Ads–related inquiries, including

• Setting up Facebook Business Manager
• Creating and managing ad accounts
• Answering basic ad system questions
• Communicate with clients and internal teams via Discord
• Tools & Platforms
• GoHighLevel
• Meta (Facebook) Ads
• Discord

Responsibilities

Handle new customer onboarding by following established SOPs

Requirements

• Expert-level experience with GoHighLevel
• Strong working knowledge of Meta Ads, Facebook Business Manager, and ad accounts
• Previous experience in customer onboarding or customer support
• Excellent spoken and written English (very good accent required)
• Detail-oriented, reliable, and professional
• Comfortable working with offshore teams

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• PAY: PHP76,
• Full-Time: Monday to Friday
• Hours: 9:00 AM – 5:00 PM EST

About the Company

Wing connects the world's best talent with winning teams, high-growth businesses, startups, executives, and enterprises that move fast and refuse to settle. We provide top-tier remote talent that takes ownership of the operational work weighing teams down, so leaders can focus on the strategic work that actually moves the business forward.

By embedding skilled, cost-effective operators into our clients' workflows, we help companies scale without the overhead, driving productivity, sharpening execution, and unlocking capacity at every level of the organization. We're digitizing talent and building a global workforce without borders.