Customer Liaison Officer/Expeditor

Role Summary

Customer Liaison Officer / Expeditor

Responsibilities

Job Function

• Process incoming enquiries correctly and accurately using the Enquiry Review Procedure
• Prepare and send quotations to clients, accurately and timeously according to procedures
• Quotes and orders are correctly recorded on JDE and On-Base
• Quote conversions and open quotes are monitored and actioned as required
• Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure
• Contact with key stakeholders is maintained regarding possible orders or status of proposals
• Follow up with Clients and Frontline Sales personnel to obtain orders
• All major quotations and tenders are followed up on and feedback provided to management.
• Process incoming orders correctly and accurately using the sales order procedure
• Orders are expedited on daily basis with production units and communicated to the customers.

All queries/complaints are handled to customer satisfaction

Initiate, monitor and review SHEQSYS System – logging and investigating incidents and compliments.

• Prepare accurate and timeous reports, including: Quote status reports, High value quote reports, Open Job Status reports
• Preparation, typing and distributing of minutes, correspondence and emails as required
• Daily production meetings are attended and feedback is distributed
• Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office
• Assisting frontline Engineers with quotes and queries when not in the office
• Queries on debtors' book updates and expediting are handled to satisfaction
• Commercial queries are dealt with as required
• LDN/LO approvals as per customer allocation

Requirements

Qualification & Requirements

Grade 12

• 3 years' working experience in an internal sales/administration or client-facing role.
• Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook).
• JDE (sales and inventory modules) will be highly advantageous.
• Good verbal and written communication skills, good interpersonal skills, ability to work under pressure, excellent attention to detail, good problem-solving and conflict resolution skills.
• Ability to handle order inquiries, delivery updates, and customer complaints professionally.
• Should we not come back to you within 2 weeks, please take your application as unsuccessful.

About the Company

We're not your average tech company we're a rocket-fueled, innovation-driven powerhouse that's changing the game. Our mission? To bring together the most incredible tech talent with companies that are shaping the future. We're talking AI, IoT, blockchain, and all the mind-blowing buzzwords you can think of!