Customer Experience Project Intern (TikTok Shop) - 2026 Start

Customer Experience Project Intern (TikTok Shop) - 2026 Start at TikTok in London, United Kingdom.

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

We're looking for an enthusiastic and curious intern to join our Governance & Experience team - the kind of person who notices when a number doesn't add up and wants to know why. This internship is designed to give you broad exposure to how we govern the TikTok Shop platform and protect the user experience across a fast-growing and dynamic e-commerce business.

You'll support live projects that shape how buyers experience TikTok Shop - from the moment they place an order to how issues get resolved when something goes wrong. Day to day, that might mean helping with research, digging into data to understand what's driving a trend, or working alongside product, logistics, and operations partners to test and improve how things run. The exact focus will flex with what the team is working on, but your work will feed into real decisions and help improve the experience for buyers at scale.

• As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
• Applications are reviewed on a rolling basis, so we encourage you to apply early.
• Support the design or rollout of governance processes, policies, or operational improvements.
• Conduct research or benchmarking to inform team decisions.
• Analyse platform data or feedback to identify trends, risks, or opportunities.
• Help document workflows, write summaries, or prepare project materials.
• Collaborate with colleagues across product, operations, risk, and policy teams.

Requirements

Minimum Qualification(s)

• Currently pursuing a Undergraduate/ Master's degree in Business, Economics, Data Science, Policy, or a related field
• Strong interest in digital platforms, user experience, or trust & safety.
• Analytical mindset - able to work with data and draw insights.
• Clear communicator - able to summarise findings and collaborate effectively.
• Curious, proactive, and eager to learn in a fast-paced environment.

Preferred Qualification(s)

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) with the ability to drive decisions through data insights.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.