Customer Experience Manager

Role Summary

You are the interface between customers, product & sales. You support our customers, solve technical problems and ensure that fonio is integrated sustainably and successfully into their processes.

THIS AWAITS YOU

• Customer service & support: You handle customer inquiries via email, chat and telephone
• Problem solving: You solve technical problems relating to telephony, SIP and integrations - if things become too technically complicated for you, you rely on the product team
• Product Feedback: You are close to the customer, so you give your daily insights directly back to Product and therefore help shape product development on a daily basis
• Process management: Support processes are built by you and are scalable
• Maintain Help Center
• Pass feedback to the product team

Requirements

WHO WE ARE LOOKING FOR

• 2+ years in customer success or support, ideally B2B-SaaS
• Basic technical understanding (API, SIP, VoIP)
• Experience with tools like n8n, make.com, codex or similar
• German at native level, good knowledge of English

Benefits

• Competitive salary: €65,000-€80,000
• Equity - you help build it, so you should get something from it.
• Food & Drinks - in the Vienna office, lunch and dinner are on us (plus all the drinks your heart desires, and yes, we also have protein bars and vitamins).
• Equipment of your choice - whatever makes you happy.
• Regular team offsites.

About the Company

ABOUT FONIO

We grew from $1M to $10M ARR in less than 12 months and already have over 10,000 customers.

Fonio is the European leader in AI voice agents for SMBs. We are now expanding worldwide and into new product areas.

We act quickly, believe in a high degree of ownership, practice direct feedback and avoid company politics and unnecessary meetings.

Become part of one of the craziest growth stories in Europe.

Additional Information

1. 15 min getting to know each other
2. 30 min Skill Interview
3. 20 min Culture Fit with the founders