CSM-10 - Customer Management Specialist

Role Summary

About NCR Atleos

NCR Atleos, based in Atlanta, is a leader in expanding financial access. Our 20,000 dedicated employees streamline the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers around the world. NCR Atleos was ranked #12 on Newsweek's prestigious 2025 list of the World's 100 Most Loved Workplaces®.

SUMMARY OF THE POSITION

The person will be responsible for managing accounts for medium-sized clients, ensuring governance and driving the adoption of solutions. You will develop and maintain solid relationships with customers, offering training and collecting feedback to ensure satisfaction and retention. You will have full responsibility for fulfilling established contractual commitments.

Responsibilities

• Ensure governance, adoption and fulfillment of customers' contractual commitments.
• Develop and maintain solid relationships with customers, offering training and collecting feedback for satisfaction and retention.
• Participate in non-directed contract renewal negotiations, ensuring documentation and approvals.
• Apply project management skills to ensure incident-free deliveries in the client environment.
• Act as a point of contact and escalation for clients, with comprehensive knowledge of the services provided.
• Analyze historical processes and reports to identify gaps in systems and deliveries.
• Monitor installation and delivery activities, ensuring compliance and customer satisfaction.
• Document contractual or internal policy deviations according to guidelines.
• Build and maintain customer relationships across all operational delivery lines.

Requirements

• MANDATORY REQUIREMENTS
• Education: Bachelor's degree
• Office package domain (Excel, Power BI)
• DESIRABLE REQUIREMENTS
• Intermediate/advanced English

COMPETENCIES

• Good communication skills
• Proactivity
• Good problem-solving skills
• Dynamism
• Ability to work under pressure

Job offers are conditional on passing the screening criteria applicable to the vacancy.

Equal Employment Opportunity Statement

NCR Atleos is an equal opportunity employer. It is the policy of NCR Atleos to hire, train, promote and pay associates based on their job-related qualifications, skills and performance without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, physical or mental disability, genetic information, medical condition, military or veteran status or any other factor protected by law.

Declaration for External Recruitment Consultancies

NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred vendor list. Do not forward resumes to our applicant tracking system, to NCR Atleos employees, or to any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.