CRM Gamification Manager

Role Summary

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Responsibilities

Perfect for those who aim to

• Develop and maintain user loyalty programs;
• Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards;
• Manage CRM bonus campaigns and user communications;
• Monitor campaign performance daily and continuously improve results;
• Analyze user behavior and key product metrics to identify insights and opportunities;
• Segment audiences and build engagement flows across the user journey;
• Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams.

Requirements

Experience you’ll need to bring

• 2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry;
• Hands-on experience with CRM platforms (Smartico or similar is a must);
• Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products;
• Experience with user segmentation and basic HTML knowledge;
• Experience working with analytics tools and bonus mechanics (free spins, cashback, deposit bonuses);
• Experience collaborating with cross-functional teams;
• Upper-Intermediate English or higher (Spanish is a plus).

It’s a perfect match if you have those personal features:

• Friendly, professional, and result-oriented mindset;
• Curious, thoughtful, and attentive to details, especially when it comes to user experience;
• Fast, transparent, and effective communication skills;
• Comfortable working with numbers and metrics, or motivated to develop in this area;
• Proactive, responsible, and eager to test new ideas and continuously improve.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.