Credit Controller (12m Fixed Term Contract)

Role Summary

This is a project-based role perfect for someone who wants to build something from the ground up.

Due to our successful European growth, we're launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks, processes and systems that will support a multinational operation - and see immediate impact from your work.

You'll be working on a project with newly launched invoicing and collections processes, partnering directly with leadership in Business Operations, AR teams, and Partnerships teams. If you thrive on autonomy, ambiguity, and quick wins - this is for you.

Responsibilities

In Your First 6 Months

• Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes
• Establish robust tracking mechanisms for hotel commissions and partner arrangements
• Build feedback loops between finance, partnerships, and operations teams
• Deliver quick wins that demonstrate process improvements and revenue recovery
• Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries
• Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes
• Contract Management: Review hotel contracts and validate commissions raised vs. received
• Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries
• Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)

Requirements

• 3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environment
• Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of working
• Strong Excel skills - v-lookups, pivot tables, data manipulation
• Independent operator - comfortable with ambiguity and building structure where none exists
• Excellent communication - you build rapport easily and can influence across geographies and seniority levels
• Documentation skills - you naturally create clear process guides and handover materials
• International experience - you've worked across time zones and cultures

Nice-to-Haves

• SQL skills
• Experience with BI tools (Thoughtspot, Tableau, Power BI)
• Knowledge of travel/hospitality industry or hotel commission structures
• Familiarity with Onyx or similar travel platforms
• Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
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