Coordinator - Field Services Operator

Coordinator - Field Services Operator at Wabtec in Madrid, MD, Spain.

Role Summary

Mission

Provide specialized technical support in maintenance activities, guarantees, retrofits and incident resolution of the Wabtec portfolio, acting as a technical reference for the Field Services team and as an operational link between field technicians and the Field Services Leader, contributing to the daily coordination of activities and the technical development of the team.

Responsibilities

• Carry out technical preventive and corrective maintenance activities, retrofits and repairs at client facilities.
• Diagnose and resolve complex incidents in Wabtec products and systems.
• Act as a technical reference for field technicians, providing support and advice in problem solving.
• Coordinate daily team activities.
• Ensure the correct application of technical procedures, quality standards and EHS requirements.
• Collaborate with the Leader in planning and monitoring jobs, workloads and priorities.
• Track critical technical issues and escalate those that require additional support.
• Participate in the implementation and monitoring of Field Modification Instructions (FMI).
• Verify the correct completion of technical reports and service documentation.
• Identify opportunities for continuous improvement and propose corrective and preventive actions.
• Support the training and technical development of less experienced team members.
• Maintain fluid communication with clients during the execution of field work.
• Provide support to the Leader in the coordination of resources, tools, protective equipment and materials when required.
• Promote a culture of safety, quality and customer orientation within the team.

Requirements

Training and Professional Experience

• Intermediate or Higher Degree Training Cycle in Electricity, Electromechanics or similar.
• Minimum experience of 3 to 5 years performing maintenance, start-up or industrial technical service activities.
• Demonstrable experience in diagnosing and resolving mechanical, electrical and pneumatic breakdowns.
• Valuable experience in a railway environment.
• Previous experience coordinating teams or acting as a technical reference.

Languages

Basic/intermediate English valuable.

Benefits

• Skills and Attitudes
• Safety orientation.
• Customer orientation.
• Teamwork.
• Leadership and influence.
• Ability to coordinate people without hierarchical dependence.
• Effective communication.
• Analysis and problem solving skills.
• Decision making.
• Planning and organization.
• Adaptability.
• Reliability and commitment.
• Continuous improvement.
• Conflict management.
• Development and support of other technicians.
• What could you achieve in a place where people come first?
• At Wabtec, it's not just about a job — it's about the impact you make.
• When our people come together, we expand what is possible by continually improving what we do and how we do it — for our customers and each other.
• If you're ready to revolutionize the way the world moves for future generations, Wabtec is your place.

About the Company

Wabtec is a leading global provider of equipment, systems, digital solutions and value-added services for the rail freight and public transport sectors. With more than 150 years of experience, we lead in safety, efficiency, reliability, innovation and productivity. Whether in freight, transportation, ports, logistics, mining, industry or marine, our knowledge, technologies and people are together accelerating the future of transportation. With roots dating back to George Westinghouse, Thomas Edison and Louis Faiveley, Wabtec has always developed technologies and implemented solutions for key sectors that meet the needs of both customers and governments.

With approximately 30,000 people on our team worldwide, we deliver performance that drives the world forward. We are lifelong learners, with a constant passion to improve. Discover more at www.WabtecCorp.com

Culture drives us and opens us to new possibilities.

We believe that the best ideas are born from a combination of diverse experiences and backgrounds. At Wabtec, we work every day to create a place where everyone feels part and where diversity is valued. We're building a culture where leadership, inclusion, and your unique perspective drive progress.

We believe that the best ideas are born from a combination of experiences and backgrounds.

At Wabtec, we strive every day to create an environment where everyone feels included.

We're building a culture where leadership, inclusion, and your unique perspective drive progress.

Do you need any adjustments or adaptations? You just have to tell us — we're here to help.