Control Room Supervisor

Role Summary

As a Control Room Supervisor you have a responsible and versatile position in which you maintain an overview and direct. You are not only involved in creating reports and analyses, but you also fulfill an important representative role: you are often one of the first security guards to meet a visitor. This makes you the calling card of the organization and you ensure a professional and hospitable reception within strict safety frameworks.

In this role you are a jack of all trades. One moment you register visitors and answer questions, the next moment you direct responders to an alarm or make independent decisions in case of incidents. You keep a complete overview of what is happening in and around the building and intervene where necessary.

As a Control Room Supervisor you are constantly alert to risks and abnormal situations. You know when to escalate, recognize suspicious situations and act proactively to ensure safety. You also analyze security processes and translate these into clear reports and insights for the customer. You prepare these reports and analyzes daily in the English language, so that the customer gains optimal insight into the ins and outs of security within the data center.

Control Room Supervisors are present on location 24/7 and act as supervisors. You monitor camera images, coordinate actions and direct colleagues where necessary. Although the procedures and guidelines are clear, no day is the same. It is precisely this combination of clear frameworks and unexpected situations that makes the work dynamic and challenging.

In short: as a Control Room Supervisor you combine management, safety, analysis and hospitality in one position in which you really make a difference.

Requirements

• You are in possession of an MBO-2 security guard diploma
• Good command of the Dutch and English language
• In possession of a driving license B and own transport
• You are enthusiastic about working with people and are able to coach them (daily).
• You are available 24/7 and can be deployed flexibly for evening, night and weekend shifts
• You have strong communication skills and are stress-resistant, honest, decisive and solution-oriented

Benefits

Extensive training program (3–4 months): For this customer it is essential that you are first fully trained as a Screenings Officer and then as a Responder. This way you get to know all processes, protocols and operational activities before you start as a Control Room Supervisor

• Extra allowance of €2.50 gross per hour on top of your salary as a CRS
• Irregularity surcharge depending on your type of service

At Securitas, professional growth is actively encouraged, including the opportunity to obtain the Security Guard 3 diploma. You will also have the opportunity to develop new skills and grow into positions such as Assistant Team Manager or Security Team Manager through our own Learning Hub.

• 4-week schedule
• Travel allowance, pension scheme and end-of-year bonus
• Benefits at Work app; packed with discounts on all kinds of shops and days out

About the Company

At Securitas you help build a safer world, together with 345,000 colleagues worldwide. Every day brings new challenges in a rapidly changing environment. As part of our diverse team, which consists of security guards, engineers, data analysts and business developers, you contribute to security solutions that no one has heard of yet.