Contract Accounts Payable Manager

Role Summary

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi, my name is Eric Anderson, Senior Controller at Customer.io , and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.

What we value

• Ownership — you drive the exception queue to zero, not someone else.
• Directness — you enforce policy clearly and kindly, without dodging hard conversations.
• Precision — a mismatched dollar amount doesn't get past you.

Responsibilities

• Own Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.
• Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.
• Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue.
• Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.
• Serve as the responsive point of contact for vendors — confirming payment details, tracking status, and resolving disputes.
• Spot recurring T&E headaches and propose (and document) process fixes.

Requirements

• 3+ years of AP & T&E experience, ideally in SaaS or a high-growth environment
• Hands-on experience with Ramp and/or Navan (or comparable — Concur, Expensify, TravelPerk)
• Sharp eye for detail and a solid grasp of expense policy enforcement
• Excellent written and verbal communication skills
• Ability to manage a recurring, deadline-driven workload
• Experience with NetSuite or a comparable ERP is a plus

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• 45-minute cross-functional screen with a member of the AP team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io .

• Join us!
• Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.