Consumer Service Project Intern (GBS) - 2026 Start (BS/MS)

Consumer Service Project Intern (GBS) - 2026 Start (BS/MS) at TikTok in London, United Kingdom.

Responsibilities

Team Introduction

TikTok's GBS team empowers businesses, agencies and brands of all sizes to unleash their creative potential, connect with audiences and drive measurable business results. From designing scalable sales and service programs to delivering tailored tools and products, our team blends operational expertise with a customer-first mindset to help clients achieve their marketing and commerce goals on TikTok.

This role sits within Consumer Services 1 (CS1) and 2 (CS2) verticals for the UK region. The CS1 team is responsible for Apps & Services (including Mobile Gaming) Finance & regulated services and travel clients. The CS2 team is responsible for the Tech/Telco, E&M, PC/Console.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

• Applications will be reviewed on a rolling basis - we encourage you to apply early.
• Successful candidates must be able to commit to at least 6 months long internship period.
• Project Support: Actively contribute to end-to-end project delivery, including design, execution, progress tracking, and review, ensuring smooth cross-team collaboration and timely achievement of goals.
• Support organising team communications and events, internal and off-site activities including venue selection, project management and logistics.
• Data Analysis & Reporting: Assist in collecting, organizing, and processing campaign data, and conduct basic analysis to provide actionable insights.
• Process Optimization: Participate in continuous improvement initiatives and suggest ideas to optimize processes, enhancing team efficiency.
• Deck Creation: Create slides for client and agency presentations, showcasing data and insights in easy-to-digest and presentable formats.
• Collaborate with cross-functional teams to ensure consistent and efficient service delivery.
• Team Enablement: Act as an operational backbone by keeping meeting notes, action trackers, and follow-ups structured and documented.

Requirements

Minimum Qualification(s)

• Currently pursuing a Bachelor's or Master's degree in Business, Management, Communications or a related field due to graduate in 2027.
• Results oriented with great attention to detail and strong organizational skills.
• High level of proficiency in Microsoft and Google Suite.
• Excellent verbal and written communication.

Preferred Qualification(s)

• Strong organizational and problem-solving skills.
• Basic skills in data collection, processing, and analysis; proficiency with Excel/Google Sheets.
• Comfortable with PowerPoint and other common productivity tools.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.