Consultant ServiceNow Confirmé H/F

Role Summary

Within Talan, the specialized business unit and partner of the Servicenow solution. She works with major accounts to design, develop and optimize solutions around ServiceNow, with strong technical and business expertise.

To support this growth dynamic, we are above all looking for great personalities: motivated, dynamic people who want to continue to improve their skills in a stimulating work environment.

As part of the CloudSpirit team, you will work on our clients' ServiceNow platforms as a senior consultant.

Responsibilities

• Design technical solutions that meet business needs,
• Configure and develop scripts on the ServiceNow platform in accordance with the user stories in the backlog,
• Write technical documentation according to team standards,
• Carry out user story integration tests,
• Handle ServiceNow incidents transmitted by functional administrators (level 2 assistance),
• Prepare and ensure the different stages of production.
• The missions will be carried out within a team of around 30 people, made up of architects, junior and senior technical consultants.
• Profile sought
• Experience of at least 5 years on the ServiceNow platform in complex environments,
• Mastery of the ITSM module (Incident, Problem, Change),
• Knowledge of CMDB, HR, ITBM, CSM modules
• In-depth knowledge of ITIL and ServiceNow best practices,
• Mastery of Agile / Scrum methodologies,
• Ability to configure and configure ServiceNow modules in an advanced manner,

Expertise in ServiceNow back-office administration.

Benefits

By joining us, you will benefit from

• ✅Tailored onboarding: An adapted integration course, supplemented by specific training to support you in your skills development.
• 📈A clear and motivating career trajectory: Personalized monitoring to allow you to evolve and achieve your professional ambitions.
• 🚀A rewarding human and intrapreneurial adventure: Be part of a passionate team where innovation and initiative are valued.
• 🏡A professional/personal life balance respected: Teleworking possible up to 5 days per week depending on the missions, with an equipment bonus of €100.
• 👶An easier return from maternity leave: Possibility of returning to 4/5th without loss of salary for 6 months.
• 🎁And of course, other benefits to discover by joining us!
• #TalanFrance

About Talan

• Founded in France, Talan is today an international group that supports its clients in their Data & AI transformation, from start to finish, by combining management consulting and technological expertise.
• With more than 6,000 employees on 5 continents, we accelerate our clients' transformations through long-term partnerships, creating a measurable and lasting impact.
• Our value proposition is based on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models and a laboratory for applied research, experimental development and innovation.
• We have been translating technological innovation into competitive advantage for more than 20 years in strategic sectors: banking and financial services, energy, transport and mobility, luxury and distribution, health.
• Driven by its promise of Positive Innovation, Talan has established itself as a key player in responding to the growing complexity of economic, technological and regulatory environments.
• #TalanFrance

Additional Information

Telephone prequalification with a member of the recruitment team (if your CV is accepted),

HR and business interview with a recruitment manager and a business engineer,

Technical interview with a ServiceNow architect and the director of CloudSpirit: an opportunity to discuss your professional aspirations and the perspectives offered within the BU.