Community Manager - Malaysia

Role Summary

Set and implement social media and communication campaigns to align with marketing strategies

Provide engaging text, image and video content for social media accounts

Respond to comments and customer queries in a timely manner

Monitor and report on feedback and online reviews

Organize and participate in events to build community and boost brand awareness

Coordinate with Marketing, PR and Communications teams to ensure brand consistency

Liaise with Development and Sales departments to stay updated on new products and features

Build relationships with customers, potential customers, industry professionals and journalists

Stay up-to-date with digital technology trends

Proven work experience as a community manager

Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

Excellent verbal communication skills

• Excellent writing skills

Hands on experience with social media management for brands

Ability to interpret website traffic and online customer engagement metrics

Knowledge of online marketing and marketing channels

Attention to detail and ability to multitask

We are SEO data-driven content publishing experts. Founded in 2014, Green Park Content was established in San Paolo with offices in London, New York, Jakarta and Singapore. A global brand publisher that plans, builds and powers global content platforms – we enable brands to interact with their audience consistently through digital channels by owning their audience. We create multi-platform content that is relevant, engaging and distributable that would drive business results.