Commis Waiter / Waitress

Role Summary

The place…

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

Responsibilities

• Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• Maintain a spotless, pristine work environment
• Provides service to and is accountable for an assigned section.
• Develop relationships with members in order to provide personalized service.
• Polishing cutlery ensuring they are ready for service.
• Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc)
• Perform opening and closing procedures including but not limited to the set up and break down of stations.
• Maintain a spotless and pristine working environment.
• Attending regular trainings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
• Wiping down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.
• Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
• Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members.
• Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
• Supporting the team with any of their needs on an ad-hoc basis.
• Learn the table plan and table numbers of your site.

Requirements

MEASURES OF SUCCESS

• Positive feedback from member service surveys.
• Mystery guest responses.
• Member retention.
• Overall financial performance of the house.
• Punctuality.
• Feedback from management team.
• Weekly and monthly knowledge tests

What We are looking for...

• Passion for Food, drink and hospitality
• Strong attention to details
• Excellent customer service
• Fluent in English or Spanish
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Benefits...

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 20%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.