Commercial Account Manager

Commercial Account Manager at Zip in Toronto, Canada.

Role Summary

• You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

Responsibilities

YOU WILL

• Become a product expert – learning the Zip platform through and through, so that you’re demo ready
• Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
• Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
• Be adaptable and flexible – as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want to you to help shape our sales process

Requirements

• 2+ years of technology SaaS experience
• Experience selling to procurement, finance, legal
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts
• Customer management skills; including sales, Account management, and customer service
• Self-driven – you don’t need someone to motivate you to put in your best every day
• You’d describe yourself as organized, efficient with your time, and an excellent communicator
• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
• Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity
• 🦷 Health, vision & dental coverage
• 🍽️ Catered lunches & dinners for TO employees
• 🚠 Team building events & happy hours
• 🌴 Flexible PTO
• 💻 Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

About the Company

ABOUT ZIP

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.