Collection Customer Service Agent-5

Role Summary

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Collection Customer Service Agent-5 in Biloxi, Mississippi.

Responsibilities

The Collections Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.

Your job will include

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Place outgoing calls to customers to collect past due payments.
• Take payments by credit card or check by phone
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient, professional and thorough manner.
• Review and analyze account information accurately to assist customer.
• Answer questions, identify, research and resolve discrepancies in customer call or correspondence.
• Handle any special projects which are assigned in a proper and efficient manner.
• Keep call logs and reports as required.
• Note adjustments and modifications to member accounts as needed.
• Navigate multiple computer systems.
• Train/Cross Train employees as needed

Requirements

Experience & skills you'll need

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.
• In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
• We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
• As an Equal Opportunity Employer, we welcome and thank all applicants.