Clinical Configuration Specialist I

Role Summary

Join the Centricity Research Team!

Centricity Research is one of North America's largest clinical research networks and a fully centralized Integrated Research Organization (IRO). We conduct Phase I-IV clinical trials across more than 35 therapeutic areas, partnering with leading pharmaceutical, biotechnology, and medical device companies to advance healthcare through innovative clinical research. Join our growing team and build a rewarding career while helping bring new treatments to patients.

We are seeking a Clinical Configuration Specialist I to support the design, configuration, and ongoing maintenance of study-specific electronic source documents and CTMS workflows. This role plays a critical part in ensuring study teams and site users have accurate, intuitive tools to support data collection, study execution, and financial tracking.

You’ll collaborate closely with cross-functional teams to build, maintain, and optimize CTMS configurations from study start-up through closeout, while ensuring compliance with company standards and regulatory requirements. Your work will directly support the efficient and compliant execution of clinical trials across Centricity Research sites.

Responsibilities

• Design, develop, and maintain study-specific electronic source documents to support accurate and efficient data collection
• Program and update source forms within the CTMS in alignment with study protocols and Centricity standards
• Build and maintain CTMS visit templates and financial configurations to ensure accurate task tracking and billing
• Review executed Clinical Trial Agreements (CTAs) to determine appropriate visit structures and associated budgets
• Enter additional invoiceable CTA items into the CTMS to support accurate sponsor and CRO billing
• Ensure visit schedules and billing items are correctly configured for both clinical and finance teams
• Maintain working knowledge of study protocols and amendments as they relate to CTMS and source builds
• Provide front-line CTMS support to users via phone, email, or web; troubleshoot issues and escalate as needed
• Stay current on CTMS releases, system enhancements, and best practices, applying updates when appropriate
• Collaborate with study teams to gather required documentation and support seamless study builds from start-up through closeout
• Assist Clinical Research Financial Analysts and other internal stakeholders as needed
• Participate in team meetings, discussions, and departmental initiatives

Requirements

You Might Be a Great Fit If You

• Have an associate’s degree or equivalent experience in a related field
• Bring prior experience with a CTMS or clinical research systems (e.g., RealTime, CRIO, or similar), or are eager to learn
• Have an understanding of clinical trial contracts, budgets, and invoicing processes
• Are familiar with GCP and clinical trial workflows, or interested in building that knowledge
• Have strong attention to detail and take pride in building accurate, user-friendly systems
• Enjoy technical troubleshooting and problem-solving
• Communicate clearly and professionally with a wide range of stakeholders
• Are highly organized and able to manage multiple priorities in a fast-paced environment
• Work well independently while collaborating effectively across teams
• Adapt easily to system updates, process improvements, and new technologies

Benefits

• Comprehensive health, dental, and vision insurance
• Enhanced EAP – mental health support
• Flexible PTO + paid holidays
• Continuing education reimbursement
• 401(k) / RRSP with company match and immediate vesting

About the Company

We connect people to scientific advancements through groundbreaking research within a deeply human experience.

Our Core Values

• Quality: We aim for excellence and integrity in everything we do - because lives depend on it.
• Care: We show up for each other, our customers, and our mission - always going the extra mile.
• Be the Change You Seek : We're adaptable, forward-thinking, and constantly improving - for the betterment of all.
• One Team: We collaborate, support one another, and succeed together.
• Grow for Good: We grow with purpose - to expand access to research and improve global health.
• Own It: We take initiative, deliver results, and follow through - with passion and accountability.

Additional Information

We’d love to hear from you – apply now!

We’re an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and will provide accommodations during the hiring process upon request.