Client Solutions Manager, Consumer Goods (Food) - Central Europe

Client Solutions Manager, Consumer Goods (Food) - Central Europe at TikTok in Warsaw, Poland.

Responsibilities

We are looking for a Client Solutions Manager (CSM) to join our Central European - food vertical . The Client Solutions team are trusted partners to our advertisers, connecting key stakeholders, providing inspiration and data-driven insights, and driving collaboration that translates into long-term client partnerships and sustainable growth.

Our team owns the day-to-day client relationship and is responsible for ensuring the success of advertiser investments on the platform. As strategic advisors, we proactively identify opportunities, recommend tailored solutions, and help our clients exceed their business objectives-ultimately securing long-term value and future investment.

• Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
• Manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time
• Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
• Increase spend & product adoption across clients within your vertical
• Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
• Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign
• Work with the campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimisation of campaigns
• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)
• Build scalable processes for our growing teams

Requirements

• Experience managing campaigns across digital platforms and/or ad tech product
• Experience managing brand advertisers with a deep understanding of their challenges across full funnel objectives
• Knowledge of advanced measurement solutions (Brand-Lift Studies, Sales Studies, MMMs)
• Creative-driven focus: partnering with client-side creative agencies to foster data-driven creative strategies, leveraging TikTok's unique formats - giving more importance on Branded Content/Advocacy opportunities and also UCG in the Beauty segment
• Passion for and deep understanding of the Food & Beverages landscape, including key trends, consumer behaviors, and influencer marketing dynamics
• Self-starter, fast learner with agility and ability to adapt to a fast-paced environment filled with change and needed proactiveness

Preferred Qualifications

• Previous experience working across multi markets
• Experience managing performance campaigns
• Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API, etc)
• Experience diagnosing and solving technical problems with product and engineering teams

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.