Client Solutions Manager - Global Business Solutions - (6-Months Fixed-term Contract)

Client Solutions Manager - Global Business Solutions - (6-Months Fixed-term Contract) at TikTok in Madrid, Spain.

Responsibilities

The Client Solutions team is responsible for driving campaign success and client growth, working closely with the Brand Partnerships team to deliver a first-class service to clients. The team partners with leading agencies and brands across Europe to educate, inform, and support them as TikTok continues to evolve as a key advertising platform.

This Fixed Term Contract role will focus on the Commerce verticals (incl Retail, Fashion, QSR, Auto & Tech), supporting local and international clients across different stages of maturity and helping them scale their investment, improve performance, and unlock the full value of TikTok.

• Build and progressively grow client portfolios by identifying and securing win-win business opportunities across the sales cycle, including acquisition, retention, and upsell.
• Execute effectively against KPI metrics, targets, goals, and strategic objectives set by the management team.
• Educate clients and agencies on TikTok products, company updates, platform best practices, and relevant solutions for their business needs.
• Collaborate with a diverse group of internal cross-functional teams to identify, create, and implement creative ad solutions focused on measurable business results for client partners.
• Support the team in managing relationships with key clients and agency partners across media, creative, and marketing teams.
• Help clients and agencies understand product solutions and best practices to grow existing business and improve campaign performance.
• Plan media activations and maintain an accurate record of pending, active, and upcoming campaign plans.
• Support the management of campaign schedules, budgets, and ad placement availability.
• Work with product and campaign execution teams to ensure ad specifications, rates, setup, reporting, and optimization are accurate and aligned with client objectives.
• Monitor campaign performance and provide clear reporting and optimization recommendations.

Requirements

• Experience managing campaigns across multiple advertising solutions, formats, and placements.
• Knowledge and proven experience in strategic planning and sales approaches.
• Experience in a client-facing role, with strong communication and stakeholder management skills.
• High oral and written fluency in Spanish and English, required to communicate directly with stakeholders and vendors across Spain and Europe.

Preferred Qualifications

• Previous experience in account management, client solutions, sales, media planning, or digital advertising roles.
• Self-starter and fast learner, with a proactive mindset and start-up spirit.
• Detail-oriented, with strong organizational skills.
• Ability to coordinate different stakeholder interests, priorities, and requests at the same time.
• Experience managing highly structured business environments.
• Deep understanding of measurement solutions and how to leverage them to prove TikTok's value to clients.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.