Client Solutions Manager, Tech, Telco, Console Gaming - Global Business Solutions - London

Client Solutions Manager, Tech, Telco, Console Gaming - Global Business Solutions - London at TikTok in London, United Kingdom.

Responsibilities

The Client Solutions team partners closely with key clients and agencies to drive measurable business outcomes through TikTok's advertising solutions. We work as strategic consultants, bringing together platform expertise, industry knowledge and a deep understanding of our clients' goals.

• Act as a trusted advisor for key Tech, Telo and Console Gaming clients, helping them maximise performance across TikTok through full-funnel solutions and platform innovation.
• Lead client relationships end-to-end: from onboarding and campaign strategy, to execution, optimisation and reporting.
• Collaborate with Brand Partnerships to support upsells, renewals, and strategic account growth, ensuring alignment on business priorities.
• Analyse campaign performance and provide actionable, data-driven insights to optimise ROI, drive efficiency, and inform future investments.
• Conduct regular business reviews, proactively identifying opportunities for growth and performance enhancement.
• Manage campaign lifecycles, ensuring timely asset delivery, spec compliance, and platform readiness in collaboration with our campaign execution team.
• Serve as a subject matter expert on TikTok ad solutions, supporting clients with education and onboarding around new tools, formats and measurement products.
• Partner with internal teams including Product, Marketing Science, Measurement and Creative Lab to troubleshoot, test and scale bespoke solutions.
• Contribute to internal knowledge sharing and help refine scalable best practices for the broader Client Solutions organisation.

Requirements

• Experience in client solutions, account management, or digital advertising, ideally with a strong client-facing focus.
• Proven experience managing multi-format advertising campaigns (branding and performance).
• Good understanding of ad tracking and attribution tools (Pixel, Events API/CAPI, MMPs etc.).
• Strong analytical mindset with the ability to derive insights from data and translate them into business recommendations.
• Hands-on experience with campaign management, including set-up, monitoring and optimisation.
• Proficient in Excel/Google Sheets; comfortable working with visualisation tools.
• Fluent written/verbal English language skills in order to communicate with clients

Preferred Qualifications

• Experience working with or within the Tech, Telco, Console Gaming industry.
• Comfortable navigating fast-paced environments, ambiguity, and rapid change.
• Previous experience in cross-functional project delivery with product or engineering teams.
• Passion for the digital landscape and a deep understanding of social media trends

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.