Client Solutions Manager - E-Commerce, GBS Korea

Client Solutions Manager - E-Commerce, GBS Korea at TikTok in Seoul, South Korea.

Responsibilities

The Global Business Solutions (GBS) team helps brands grow on TikTok by connecting creativity, culture, media and commerce. As TikTok continues to grow at speed globally, GBS partners with advertisers to unlock business impact through our advertising solutions, client partnerships, product expertise and data-driven campaign strategies.

Within GBS Korea, the eCommerce team works with brands, retailers, marketplace sellers and commerce partners across TikTok Shop and eCommerce advertising. The team helps clients turn discovery into measurable commerce outcomes by combining TikTok's content ecosystem, creator community, live shopping formats, shoppable experiences and performance advertising solutions.

About the position

We are looking for a Client Solutions Manager to help eCommerce advertisers grow their business on TikTok. This role is for someone who understands digital commerce, performance marketing and campaign optimisation deeply, and who is excited by the opportunity to turn commerce insights, product expertise and client relationships into commercial impact.

You will partner closely with Client Partners, agencies and cross-functional teams to shape solutions for clients across TikTok Shop and Open Loop Commerce. This includes helping clients drive on-platform sales through live shopping, creator commerce and shoppable content, as well as driving traffic and conversions from TikTok ads to external brand or retailer websites. The right candidate will be analytical, proactive and commercially minded - with the confidence to go deep into performance data while seeing the broader client growth opportunity.

• Own client solutions for eCommerce advertisers, helping clients translate business objectives into effective TikTok commerce and advertising strategies in partnership with Client Partners
• Support growth across TikTok Shop and Open Loop Commerce by identifying optimisation opportunities, product adoption gaps and proactive upsell recommendations using data to generate actionable insights that improve client outcomes
• Become a trusted expert on TikTok's commerce, advertising and measurement solutions, tailoring recommendations to different client needs, business models and commerce maturity levels
• Help clients improve performance across the commerce journey, including traffic generation, product discovery, live shopping, creator-led selling, shoppable content, conversion optimisation and return on ad spend
• Collaborate with cross-functional partners and regional teams across sales, product, measurement, creator, operations and commerce teams to solve client challenges and execute growth initiatives
• Develop vertical best practices and lighthouse success cases, sharing learnings internally and externally to raise the standard of TikTok commerce campaign success
• Surface client feedback and market needs to inform product innovation and improve TikTok's solutions for eCommerce advertisers

Requirements

Minimum Qualification(s)

• Bachelor's degree or above with 4+ years of experience in digital marketing, performance marketing, eCommerce, account management, advertising platforms or digital agencies
• Strong ability to interpret campaign and commerce data, identify insights and translate them into clear optimisation actions
• Ability to work independently in a fast-moving environment with strong ownership and self-motivation

Preferred Qualification(s)

• Account management experience with the ability to manage complex client and stakeholder relationships
• Familiarity with commerce analytics, attribution tools, GA, pixel/event tracking, product feeds or related measurement platforms

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.