Client Solution Manager - Retail & Ecom, Vietnam

Client Solution Manager - Retail & Ecom, Vietnam at TikTok in Ho Chi Minh City, Vietnam.

Responsibilities

Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

• Being a Consultant to clients and internal stakeholders
• We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help global brand clients link their marketing objectives to their business goals
• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
• Driving and facilitating the advertisement adoption of Pixels, MMPs, TikTok Shop where applicable
• Putting together narratives, workshops and regular business reviews etc. to educate and upskill clients in charting the way forward
• Establish the value of TikTok as a part of a brand's media mix and communication strategy for long-term plans.
• Account Management, Campaign Management & Reporting
• Manage and grow post-sale relationships with F&B brands and their corresponding agency teams, taking a role in steering account growth and success to unlock brand awareness, consideration, and conversion
• Sense check/challenge media plans and provide suggestions to set clients up for success
• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
• Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
• Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers
• Stakeholder Management & Revenue Impact
• Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts
• Pushing through product adoption, programs and packages built around specific company or market level priorities
• Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies
• Tracking revenue attainment and impact of client activities on Book of Business

Requirements

Minimum Qualification(s)

• Bachelor's degree or above in Marketing, Business, Advertising, Media, Communications, or related fields
• 3+ years of experience in digital advertising, media planning, sales, marketing, business development, or related commercial functions
• Proven track record of consistently delivering revenue growth and exceeding business targets
• Strong understanding of digital advertising, media planning, branding, performance marketing, and marketing measurement
• Experience managing senior stakeholders, including C-level executives and agency leadership teams. Strong analytical, strategic thinking, and business planning capabilities

Preferred Qualification(s)

• Strong media and advertising background with experience across branding & performance ads. Having E-Commerce experience is a plus
• Experience working in leading digital platforms, media agencies, publishers, consulting firms, or technology companies
• Familiarity with TikTok's advertising ecosystem and broader digital media landscape.
• Entrepreneurial mindset with strong ownership and execution capabilities.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.