Client Services Coordinator

Role Summary

Client Services Coordinator (Remote, US)

FoodChain ID is expanding our Certification team and looking for an organized, customer-focused Client Services Coordinator to join us in Fairfield, Iowa.

In this role, you’ll manage an assigned portfolio of certification clients and coordinate the certification process from application through audit and certificate issuance. You’ll be a key point of contact for customers, auditors, and internal teams—keeping projects moving, solving problems, and delivering an exceptional client experience.

Responsibilities

• Coordinate certification activities from application through certificate issuance
• Serve as the primary contact for clients, auditors, and internal stakeholders
• Schedule audits and proactively manage certification timelines and deadlines
• Coordinate audit reviews, corrective actions, and certification decisions
• Maintain accurate client documentation and records across business systems
• Identify potential delays or risks and proactively drive solutions
• Provide timely, professional communication on certification status and next steps
• Support continuous improvement initiatives that enhance efficiency and customer satisfaction

Requirements

• High school diploma or equivalent
• Knowledge of GFSI-recognized certification programs, such as SQF, BRCGS, FSSC 22000, or similar
• 1+ year of experience in customer service, project coordination, administrative support, certification, quality assurance, or a related field
• Strong organization, time management, and attention to detail
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel, Outlook, Word, and Teams
• Ability to manage multiple priorities accurately in a fast-paced environment
• A proactive, accountable, and customer-focused approach

About the Company

Why FoodChain ID?

Founded in 1996, FoodChain ID provides testing, certification, and technical services to retailers, manufacturers, producers, and distributors throughout the food industry. With operations across the U.S., UK, Germany, Belgium, Italy, and Brazil, our mission is to support safe, sustainable, and socially responsible food production.

Ready to grow your career in food certification? We’d love to hear from you.

Additional Information

FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at .