Client Experience Technical Product Owner

Role Summary

Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.

Overall Description

• (75%) Manages technical strategy (& implementation) for Client Experience data products ( both client feedback survey data & no n -survey data) and owns Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division.
• (25%) M anages analytics data (including SQL code for senior leadership OKRs ) , and ensures data quality and data governance standards are achieved and communicated , supporting analytics stakeholders across the division

Responsibilities

Technical Responsibilities

• Leads development and implementation of new technical cross-divisional product s
• Influences and collaborates , across cross-functional technical teams , to optim i ze data quality and data governance ecosystem .
• Drives connection s across data products / capabilities (data capture, analytics, reporting , engineering, operations, SQL management, etc.).
• Build s (& lead s ) the team's "D ata D ependenc y" program (including documentation, monitoring capabilities, alert functionalities, technical process maps), and required communications plans

Analytics Responsibilities

• Engages with internal analytics partners to understand business strategy, objectives, and KPIs .
• Leads "M onthly Data QA " ( ensuring key metrics across multiple data ecosystems match ) , annual S QL code optimization initiatives , regular ROI analyses, regular impact analyses, and ongoing partner s hips with other analysts to continuously enhance all of the above
• Manage s a series of senior leadership OKR Metrics (& respective SQL code) to ensure optimal data quality & data governance practices

Requirements

• Strong communication skills
• Strong s trategy experience
• Client Experience (CX) background
• Financial Industry background
• Technical Knowledge :
• Data Engineering, Data Quality, D ata L ineage, D ata G overnance, M etadata D ocumentation, T echnical P rocess M aps, Data D ependency I dentification / M apping , Data Architecture .
• Analytics Knowledge: SQL , Python, Power BI, Tableau, A WS S 3 Tables , Github , running formal Experiments and ROI analys e s.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

• At Vanguard, we don't just have a mission-we're on a mission.
• To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

About the Company

Special Factors

Ready to take the next step in your career? Apply now and join Vanguard's team of dedicated financial advisors!

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Vanguard is not offering visa sponsorship for this position.

Relocation available to those who qualify.

We follow a hybrid working model where we are in the office Tuesday, Wednesday and Thursday and work remotely Monday and Friday.