Category Management Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)

Role Summary

Problem Solving and Issue Resolution

• Coordinate with cross-functional teams(e.g.,customer services, marketing, logistics,technical support) to investigate and resolve seller issues quickly and efficiently,minimizing disruption to the seller's business operations and ensuring a positive seller experience.
• Proactively identify recurring issues faced by sellers and propose long-term solutions or process improvements, collaborating with internal teams to implement those changes where necessary.

Responsibilities

Team Introduction

The e-commerce industry has grown tremendously recently, becoming a hotly contested space among leading Internet companies. Its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our campaign team. Together, we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Step into a dynamic role with the US operaton team, where you'll play a vital part in executing varies campaigns for some of the most iconic brands. Be at the forefront of innovation, contributing to cutting-edge campaigns and driving forward the yearly strategic modules that define success. In this role, you'll help power the future of e-commerce, supporting high-impact initiatives that connect brands with consumers in meaningful ways. Join us as we shape the future of e-commerce here at TikTok Shop!

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

• Applications will be reviewed on a rolling basis - we encourage you to apply early.
• Successful candidates must be able to commit to at least 3 months long internship period.

Daily Shop Operations Management

• Assist the day-to-day management of seller communications, including handling inbound and outbound messaging between the platform and sellers.
• Manage the dissemination of critical notifications to sellers, such as policy updates, platform feature enrollment, and upcoming campaign deadlines, ensuring all communications are clear, accurate, and timely.
• Serve as the point of contact for sellers, promptly addressing inquiries related to account issues, brand authorizations, product listings, shop violations, logistics and policy compliance etc. Maintain a high level of professionalism in all communications.

Project and Campaign Implementation

• Assist in managing the shop participation of platform-level marketing campaigns and projects with sellers and vendors, including seasonal sales events, promotional initiatives, creator cooperations and product showcases. Ensure all necessary steps are followed for successful campaign participation.
• Manage sampling processes by coordinating with sellers to deliver product samples to creators or other agency partners, ensuring timely and accurate execution. Support backend platform set ups.

Requirements

• Currently pursuing Bachelor's Degree or above in Business, Project Management, or related fields
• Excellent communication and problem-solving skills.
• Strong organization, multitasking, and prioritization skills.

Preferred Qualifications

• Prior E-Commerce experience would be strongly preferred, but not required.
• Data driven and sensitive to data insight

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.