Catalog Operation Management Specialist(營運管理組長)

Role Summary

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

This role requires a self-starting leader to manage a 5–10 member team, overseeing their daily operations, performance, and training. The core focus is maintaining high-quality data production by diagnosing workflow bottlenecks and optimizing processes. Candidates must possess strong product intuition and logical reasoning to conduct independent e-commerce market and competitive research. High autonomy is essential for managing multiple tasks and delivering results under pressure with minimal supervision. Ideal applicants have 2–3 years of management experience, a passion for e-commerce, and advanced Excel data skills.

Responsibilities

• Team Leadership & Autonomy: Lead a team of 5–10 members with a high degree of ownership. Independently manage manpower allocation and daily operations to ensure project success.
• Performance & Attendance Management: Monitor team attendance and conduct performance evaluations, ensuring all members consistently meet or exceed team standards.
• Quality & Productivity Control: Oversee the accuracy and output rate of team deliverables. Proactively identify bottlenecks and implement continuous improvements to ensure high-quality data production.
• Training & Development: Design and execute internal training programs to enhance the team’s professional skills and operational efficiency.
• Executive Support: Efficiently complete tasks assigned by supervisors, supporting overall departmental goals with minimal supervision.

Requirements

• Product Expertise: Possess strong product intuition and understanding of category attributes. Capable of performing independent offline/online product analysis and competitive research.
• Logical Thinking & Adaptability: Strong logical reasoning with the ability to manage complex data. A self-starter who can adapt to changes and lead the team toward targets in dynamic environments.
• High Autonomy & Responsibility: Demonstrated ability to work independently and solve problems under pressure. Able to prioritize tasks effectively in a multi-tasking environment to ensure deadlines are met.
• Process Diagnosis & Optimization: Familiar with SOPs and possess the analytical skills to independently diagnose workflow issues and propose constructive optimization strategies.
• E-commerce Passion: A genuine interest in e-commerce operations and market trends, with a commitment to continuous self-improvement.

Preferred Qualifications

• Data Proficiency: Advanced Excel skills for data analysis (e.g., XLOOKUP, COUNTIFS).
• Professional Experience: 2–3 years of office-based experience in administration or management.
• Training & Mentorship: Proven experience in leading, coaching, or training team members to improve overall performance.
• Management Background: Prior experience in a supervisory or management role is highly preferred.

Recruitment Process and Others

Additional Information

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/