Job Overview
Job description
- Location:
- Houston, United States
- Work arrangement:
- On-site
Role Summary
We are seeking a certified Texas Emergency Medical Technician-Basic (EMT-B) to serve as a Care Coordinator supporting our Start of Care Operations Team. This unique community-based role supports home health operations by conducting drive-by visits in order to locate patients who are unreachable by phone. The ideal candidate is a compassionate, self-directed professional comfortable working independently in the field.
Responsibilities
- Conduct scheduled and unscheduled in-person drive-bys on potential home health patients who are non-responsive to phone contact attempts by start of care (SOC) operations team.
- Facilitate and support start-of-care (SOC) processes by confirming patient presence, availability, and readiness for initial skilled nursing or therapy evaluation
- Serve as a liaison between the patient and the home health care team to reduce gaps in care and prevent unnecessary hospitalizations
- Assist in verifying patient demographic and insurance information at point of contact
- Communicate findings in real time to the SOC Operations Team, Clinical Manager, and Sales Team member through appropriate communication channels
- Perform basic assessments within EMT-B scope of practice to identify any immediate safety concerns or urgent medical needs
- Coordinate with Clinical Manager when a patient is found in acute distress or requires potential emergency intervention
- Maintain confidentiality and comply with all HIPAA regulations
Requirements
- Current, active Texas EMT-Basic certification
- Valid Texas Texas Driver's License with Valid Auto Insurance
- Reliable personal or agency-provided vehicle (mileage reimbursement available)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
Preferred
- Prior experience in home health, community paramedicine, or EMS
- Bilingual (English/Spanish) strongly preferred given patient population
- CPR/BLS certification (American Heart Association)
- Work Environment & Schedule
- Field-based role covering assigned geographic territory
- Full-time or part-time options available; may include early morning, evening, or weekend shifts to reach patients at home
- Role:
- Care Coordinator
- Job Type:
- FullTime
Company profile
Adaptive Home Health
adaptivehh.comAdaptive Home Health provides skilled home health care, including physical therapy, orthopedic rehab and specialty wound and infusion care, helping patients recover and adapt to life's challenges from the comfort of home. Led by a team of nurses, therapists and military veterans, it focuses on managing high-acuity patients and works with hospitals, physician groups, wound centers, cancer centers and research institutions. It has a team of 500+, accepts insurance plans, Medicare and VA, and is building a higher-acuity, patient-centered home health model across Texas, supported by its own charting and scheduling technology.
