Busser - Open Aera

Role Summary

Under the direction of the Front of House Management Team, Bottle Service Bussers support the delivery of a high-energy, VIP bottle service experience by maintaining clean, organized sections and assisting with the efficient flow of beverages and service items. This role plays a key part in ensuring guests enjoy a seamless and memorable nightlife experience.

• Support Bottle Servers by assisting with drink running and table maintenance to ensure a seamless VIP service experience
• Deliver beverages quickly and accurately, ensuring drinks reach the correct guests without auctioning
• Maintain cleanliness and organization of all service areas, sections, and guest tables throughout the shift
• Clear glassware, bottles, and debris promptly to keep tables guest-ready at all times
• Monitor drink presentation and alert Servers or management to any quality concerns
• Practice strong floor awareness and anticipate guest and team needs in a busy nightlife environment
• Empty garbage, change linen bags, and manage recycling in accordance with venue standards
• Communicate effectively with Servers, Hosts, and management to support efficient seating and service flow
• Relay guest feedback or requests to Servers to help create a positive and memorable experience
• Follow all food safety, sanitation, and alcohol service policies
• Perform opening, closing, and side duties as required
• Perform other duties as assigned

Requirements

• Minimum 6 months of experience in a busser, barback, or support role in a high-volume restaurant, lounge, or nightclub environment
• Smart Serve certification required
• Ability to work late-night shifts, weekends, and holidays based on business needs
• Strong attention to detail and ability to stay organized in a fast-paced setting
• Physically capable of lifting and carrying up to 50 lbs and being on your feet for extended periods
• Able to take direction, prioritize tasks, and maintain a strong sense of urgency during busy service
• Clear and confident verbal communication skills
• Professional, team-oriented attitude and willingness to support multiple service areas

Benefits

• Gratuity Sharing
• Discounted gym membership
• Employee Assistance Program
• 50% dining discount for all O&B locations for you and up to 3 guests
• Employee referral program
• Training and development opportunities
• Access to health, dental and vision benefits with enhanced mental health coverage
• Oliver & Bonacini is one of Canada’s leading hospitality groups, with restaurants, event spaces, food halls and catering operations across Alberta, Ontario and Quebec, offering strong opportunities for growth and internal career movement.
• This is a current vacancy.

AI Disclosure

To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation

Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.

About the Company

Located on the 39th floor of The Well, perched atop Aera restaurant, Open Aera is a vibrant rooftop destination where elevated dining meets high-energy nightlife. From sun-soaked day parties to golden hour cocktails and late-night celebrations, Open Aera is known for its lively crowd, panoramic city views, and dynamic atmosphere.

We’re looking for Bussers who thrive in fast-paced, high-volume environments and take pride in keeping service running smoothly behind the scenes. This role is essential to maintaining the energy, cleanliness, and efficiency that define the Open Aera guest experience.