Business Travel Consultant (Berlin or Remote) (business travel expert)

Role Summary

Become part of Navan and advance personal encounters through tireless innovation

At Navan, our mission is to make travel simple and efficient, so travelers can focus on being there rather than getting there. Our Travel Experience Team is at the heart of this mission!

As a central member of our rapidly growing Travel Experience team, you will directly support the travel needs of our users. You'll be responsible for keeping our customers happy by solving problems, communicating effectively, and working with internal teams to remove obstacles for travelers - all while delivering an outstanding customer experience.

As our first point of contact, you'll provide valuable feedback to our product, design and engineering teams to improve our customer-facing and internal platforms. This exciting role allows you to have a direct influence on day-to-day business, users' travel experiences and product development.

NOTE: Applicants must be resident in Germany to be considered. Please submit all applications in English.

Responsibilities

• Providing world-class travel support via chat, phone and email
• Updating your knowledge of providers, destinations and systems
• Quickly assess customer needs, urgency and preferences
• Careful processing of hotel, flight, rental car and train bookings
• Advising customers on self-service options on the Navan platform and app
• Fast response while adhering to SLA specifications
• Adhere to company and customer policies to ensure global compliance
• Feedback to stakeholders on goal progress and important processes
• Participate in team meetings on products, suppliers and industry news
• Constant information about best practices in the travel industry
• Maintaining attendance, completing assigned training and achieving key performance indicators

Requirements

Experience: At least 5 years as a travel consultant with experience in flight, rail and hotel bookings; at least 3 years of experience with GDS (Sabre, Amadeus or Galileo) (mandatory)

• Language: Fluent knowledge of German (mandatory), very good knowledge of English
• Customer Service: Experience in contact center or customer-facing positions
• Technical skills: Confident use of tools such as Gmail, Zendesk, Slack and Salesforce
• Availability: Monday to Friday
• Days off: Saturday, Sunday and public holidays
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot problems
• Personality: Perceptive, professional and excellent at oral and written communication
• Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
• Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
• Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.