Business Program Manager Project Intern (GBS SMB) - 2026 Start (BS/MS)

Business Program Manager Project Intern (GBS SMB) - 2026 Start (BS/MS) at TikTok in Austin, TX.

Responsibilities

TikTok's SMB (Small & Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on TikTok.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

This internship offers a unique opportunity to engage in impactful, cross-functional projects that provide a glimpse into professional real-world experience. You will collaborate with teams across Sales, Marketing, Operations, and Product to drive initiatives that improve how we support advertisers in the Americas region.

You will act as a coordinator and support lead for key operational programs. Your core responsibilities will include:

• Program Coordination
• Cross-Functional Support: Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.
• Workflow Optimization: Own small internal projects to improve team workflows, tooling efficiency, and client experience.
• Onboarding: Assist with the onboarding process and early-stage support for new TikTok Shop advertisers.
• Insights & Enablement
• Reporting: Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.
• Localization: Help localize and adapt playbooks, narratives, and product materials for the Americas market context.
• Documentation: Maintain business requirements documentation (BRD) and support internal communication channels.

Requirements

• Currently enrolled in a Bachelor's or Master's degree (Business, Marketing, Communications, Information Systems, or related).
• Strong written and verbal communication skills.
• Detail-oriented, organized, and proactive in execution.
• Interest in digital advertising, e-commerce, and SMB growth.
• Ability to work in a fast-paced, cross-functional environment.
• Prior internship or project experience in operations, program management, or consulting.

Preferred Qualifications

• Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.
• Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).
• Basic understanding of project management methodologies.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.