Booking Agent

Role Summary

We are looking for a Booking Agent to assist guests with reservations, travel arrangements, and itinerary details. This role provides excellent customer service while ensuring bookings are accurate and handled efficiently.

The Booking Agent will work closely with guests, vendors, affiliates, and internal teams to provide a smooth experience from booking through arrival.

Responsibilities

• Handle customer inquiries by phone, email, text, and chat
• Create and manage reservations using VAX (Vacation Access), FareHarbor, HubSpot, and other systems
• Process booking changes, cancellations, payments, and special requests
• Review bookings and itineraries for accuracy before guest arrival
• Confirm reservations with hotels, airlines, transportation providers, and tour vendors
• Provide guests with pickup details, activity information, and other travel instructions
• Maintain accurate customer and reservation records
• Follow up on outstanding balances and booking-related requests
• Communicate with internal teams regarding guest needs and itinerary updates
• Identify and resolve booking issues promptly
• Assist with sales and lead follow-up when needed
• Perform other related duties as assigned

Requirements

• 1+ year of experience in reservations, travel, hospitality, customer service, or a related field preferred
• Strong communication and customer service skills
• Excellent attention to detail and organizational skills
• Ability to multitask and manage multiple reservations
• Comfortable learning and using booking and customer management systems
• Ability to work independently and as part of a team
• Flexible and reliable with a strong commitment to guest service
• Full-time, 5 days per week with 2 days off
• Must be available to work a flexible schedule, including weekends, holidays, and various shifts to support 24/7 operations
• What Success Looks Like
• Accurate and timely booking management
• Excellent guest service
• Clear and professional communication
• Reliable attendance and schedule adherence
• Quick and effective problem-solving
• Strong teamwork and coordination

About the Company

Our company operates multiple brands across the tourism, transportation, hospitality, and outsourcing industries. We are committed to providing quality services and operational support while continuing to grow and expand our brands.

We take pride in building a supportive, collaborative, and people-focused work environment and look forward to welcoming new team members to our growing remote team.

If you’re an experienced accountant looking for a stable and growing opportunity, we’d love to hear from you. Apply today and become part of our team!

Salary: To be discussed

Competitive salary

Friendly, supportive, and collaborative work environment

Opportunity to work with international teams and growing businesses

Career growth and professional development opportunities

Fully remote work setup