Bode Front Desk Agent

Role Summary

Front Desk Agent – Bode Hotel, Nashville

Full-Time Available

Bode is not your typical hotel — and this isn’t your typical front desk role.

At Bode Nashville , the Front Desk is the heartbeat of the guest experience. We’re looking for Front Desk Agents who are warm, curious, and plugged into the city — the kind of people guests trust for the best coffee, live music, late-night bites, and neighborhood gems. If you love hosting, storytelling, and helping people experience Nashville like a local, you’ll feel right at home here.

This role has a strong concierge focus , so passion for guest service and local knowledge is key.

Responsibilities

• Welcome guests and set the tone for their stay with warmth and personality
• Act as a Nashville insider — recommending music venues, restaurants, bars, events, and neighborhoods
• Manage arrivals, departures, reservations, and guest communication with care and accuracy
• Handle concierge-style requests including dining plans, directions, transportation, and event recommendations
• Anticipate guest needs and create thoughtful, personalized moments
• Coordinate with housekeeping, maintenance, and leadership to ensure smooth operations
• Respond to guest requests and resolve issues with confidence and ownership
• Maintain a welcoming lobby and common spaces that reflect Bode’s social, laid-back vibe
• Uphold brand standards while bringing your own personality to the guest experience

Requirements

• Genuinely passionate about hospitality and guest experience
• Knowledgeable (or excited to become knowledgeable) about Nashville’s neighborhoods, food, music, and culture
• Friendly, confident, and naturally engaging — guests love talking to you
• Comfortable multitasking in a fast-paced, guest-facing environment
• Tech-friendly and quick to learn new systems
• A team player with a positive, can-do attitude

Why Bode

• A fun, social, design-forward hotel environment
• A team that values creativity, personality, and connection
• Opportunities to grow across hotel operations
• A role where your local knowledge and passion truly matter