Binance Accelerator Program - TechOps Engineer (MENA Timezone)

Role Summary

Role Positioning

Build observability, automation, and AIOps foundations. Focus on deliverable output, reusable assets, and support-driven product improvement.

Learning Outcomes

• Use logs/metrics/traces to understand issues; complete a dashboard + alert + runbook for one service.
• Turn support pain points into product improvements (copy, self-service, workflow).
• Understand MLOps/AIOps basics: deployment, rollback, drift monitoring.
• Build or extend an agent skill for automation or support.

Responsibilities

• Observability & Automation – Set up dashboards/alerts; script repetitive ticket steps.
• RCA & Support Insights – Participate in RCAs; log user pain points weekly; propose product fixes.
• Agent & Skill Prototyping – Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.).
• ITSM / Tools (optional) – Optimize a small workflow in incident management tooling.

Requirements

• CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL.
• Good documentation – write actionable runbooks.
• Empathy & product thinking – improve user experience from support data.
• Basic understanding of agents and skills.

Nice-to-have

• K8s, CI/CD, Terraform.
• MLOps project experience.
• Built a simple LLM agent or defined skills (LangChain, function calling).
• TSM tool experience.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
• Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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