Bilingual Roadside Assistance - ASG (Remote, Any Province, CA)

Role Summary

Bilingual Roadside Customer Assistance Representative

Join our dynamic team at Foundever , where every interaction is an opportunity to make a difference

As a full-time Work from Home Bilingual Customer Assistance Representative, you'll join our dedicated Roadside Assistance team to swiftly dispatch services to members in challenging situations, such as being stuck on a busy highway or alone late at night.

With empathy and urgency, you'll ensure their safety, pinpoint their location using mapping software, and quickly send an authorized service provider to their aid. Your calming voice and positive attitude will make a significant impact, turning stressful moments into experiences of gratitude.

This opportunity represents an existing vacancy supporting current business operations.

• Why You Should Join Us
• $15 - $19.35/H depending on your province of residence with a $2.50 Bilingual Premium
• Enjoy the benefits of working from home. Save time, money and reduce stress

No equipment? We provide everything you need!

Join a supportive community focused on engagement and recognition

Hands-on paid virtual classroom-style training, as well as ongoing job specific training

Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program.

Requirements

• Must reside in Canada
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must have at least three 3 months of working experience in the customer service field
• The flexibility to work various shifts, including nights, evenings and weekends
• Must pass a background check

Key Skills

Strong verbal and written communication skills in both French and English will be needed to assist both French and English speaking customers.

• Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
• Able to navigate multiple systems and have an understanding google maps or similar tools
• Strong problem-Solving, Empathy, Adaptability and Reliability
• Language Proficiency: Proficiency in English and French is required, as the role will support both French and English speaking customers
• Home Setup Requirements
• A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

Long Description

About Assistance Services Group

Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

About the Company

Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries.

Additional Information

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Site: ASG