Bilingual Partnership & Outreach Coordinator

Role Summary

The P artnerships & Outreach Admin Coordinator primary responsibility is to support the Family Resource Center and provid e administrative support and consistent outreach to the community . In this role, you will support and work closely with the Program Manager and Director to o rganiz e and implemen t FCC-centered activities/workshops/meetings/fieldtrips designed to increase or maintain family participation/involvement, and that opportunities are appropriate for, and reach a multi-lingual community and families and Family Child Care (FCC) Providers and their families .

Partnerships & Outreach Admin Coordinator must be willing and able to periodically work non-traditional hours (early evenings, holidays and weekends). Regular and predictable attendance is required .

Responsibilities

• Support the FRC Manager and Director in developing programming and systems for the Family Resource Center .
• Lead outreach efforts in the Tenderloin neighborhood, Treasure Island, and directly with F amily Child Care (FCC) Providers.
• P rovide weekly mobile outreach to Treasure Island & the Tenderloin neighborhood, with the Family Coach to connect families and local F CC providers to the Family Resource Center and other Glide services.
• Develop a user-friendly digital referral system using SharePoint to efficiently connect the Family Resource Center with FCC’s .
• Provide training and support to FRC staff and FCC’s on phone and digital tools to create a network of support between FRC and FCC’s .
• Develop, organize, and distribute program materials, including newsletters, flyers, posters, and other outreach media to enhance community engagement .
• Organize and deliver presentations at community organizations and cultivate ongoing relationships with local service providers.
• Stay informed on citywide resources and services relevant to families to enhance program offerings and referrals.
• This position assists with administrative responsibilities and supports family programming, such as scheduling programming.
• Tracks and documents program sessions with sign in sheets, detailed notes, photos, & any other means deemed appropriate.
• Weekly data entry of programming attendance and tracking of services, in two separate databases using Salesforce and SF City database.
• Support the Program Manager with the planning and execution of community-building events, including cultural celebrations, holiday gatherings, basic needs services and speaker engagements.
• Provide occasional backup support with assessments and intakes when Case Manager is unavailable.
• Participate in team meetings, case conferences, and relevant trainings.
• Document and maintain client records for services provided in accordance with all state and privacy laws.

Requirements

Education and Experience

• Minimum of 2 years’ experience working in family services with children and parents .
• Must have English/Spanish proficiency , e xcellent written and verbal communication skills.
• Excellent interpersonal skills, with the ability to work productively with frequent interruptions.
• Works well under pressure, excellent organizational skills with the ability to multi-task.
• Demonstrated ability to work well with a diverse group of staff,  clients  (who are unhoused, people previously incarcerated), and  community members .
• Proficiency  using MS Office  required, with  experience using a CRM, preferably Salesforce, ideal.
• Competent in the use of a computer, specifically MS Office suite, including Exce l and Sharepoint .
• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom ).
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).
• GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.
• This role is covered by the collective bargaining agreement.