Bilingual Customer Service Rep (French and English)

Role Summary

• Assisting customers with all their inquiries via phone/email/chat (ie. tracing/tracking requests, etc.)
• Scheduling & confirming pick up's
• Follow up on interline requested pick up's
• Co-ordinating with other departments/terminals to ensure customers' requirements are being met
• Assisting sales
• This is a remote position reporting to the Head Office in Gore Bay
• This is a Monday-FridayShift from 10:30 AM to 7:00 PM EST
• Must be bilingual (Able to speak and write fluently in both English and French)
• Professional writing & phone skills
• Ability to problem solve
• Ability to work as a team & individually
• Excellent communication
• Reliable

This is a remote position: Candidates can work from home. All training and equipment will be provided, however candidates must provide their own internet.

• As a member of the Customer Service Team, you are also eligible for the following benefits:
• Profit Sharing
• Benefits (including health and dental)
• Opportunities for growth and advancement

For 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get there.

About the Company

At MGF, we are a leader in providing innovation logistics solutions to our clients. With a strong focus on customer satisfaction and commitment to service, we are dedicated to delivering reliable, flexible and cost-effective import, export and domestic transportation services. As a Business Development Manager, you will play a pivotal role in expanding our client base, driving sales and contributing to the overall success of our organization.

Our Chicago operation encompasses customs brokerage and freight forwarding business units. With clients across various industries from oil and gas, mining and forestry to food beverage and agriculture; machinery, construction, paper and packaging to retail commodities - MGF has a diverse service portfolio, and a customer base to match.

Why Join MGF ?

A high visibility position in a new expansion where you have the opportunity to make a real and visible impact on the success and growth of the business.

Opportunity to work with a diverse and talented team of professionals in a collaborative and supportive environment.

Competitive salary package, including base salary and incentives and benefits. Especially for applicants with an existing book of business/client base who could have immediate impact.

Opportunity for further professional growth and development within our fast growing organization.