Bilingual Childcare Eligibility Specialist

Role Summary

The Childcare Eligibility Specialist meets with both potential and current families to assess eligibility for FYCC programs and subsidized services. In this role, you will be a vital team member, working closely with families to evaluate their needs and strengths while helping set goals for self-sufficiency. You will also connect families to resources, including housing, job training, health services, and parenting skills, while co-facilitating groups and workshops offered at FYCC.

If you are passionate about making a difference in the lives of families in need, this position offers a chance to contribute meaningfully and flexibly, including working non-traditional hours.

We’re looking for someone who is

• Compassionate and dedicated to making a meaningful difference in the lives of children and families.
• Adaptable and detail-oriented, capable of navigating ECE policies and regulations.
• Committed to providing exceptional service while maintaining confidentiality.

Responsibilities

Responsibilities and Duties

• Administer enrollment procedures for Childcare and update client eligibility files to meet compliance with funding regulations.
• Prepare and review eligibility updates for ongoing services, participating in case management meetings when necessary.
• Build and maintain strong relationships with families, offering bilingual (Spanish and English) support, and assisting with goal setting and progress tracking.
• Co-facilitate therapeutic interventions and workshops for families referred through the eligibility process.
• Serve as an advocate, working closely with teachers, counselors, employment specialists, CPS workers, and other community resources.
• Maintain and distribute up-to-date information on community resources tailored to families' needs.
• Conduct outreach to engage families who may be hesitant to seek services.
• Organize and co-facilitate quarterly parent advisory meetings and support groups.
• Ensure accurate record-keeping and confidentiality of case files in alignment with contracts.
• Actively participate in audits and maintain contract compliance.
• Keep supervisors informed of any concerns and participate in team meetings to improve program effectiveness.
• Demonstrate commitment to diversity, cultural competence, and ethical work practices.
• Support Toddler and Preschool classrooms as needed, ensuring a safe, nurturing, and engaging learning environment.

Requirements

• Must be fluent in Spanish and English
• Minimum of an associate degree in sociology, child development, human services or related field;
• Knowledge of social service functions or health activities and relevant public and private agencies related to child care.
• Direct experience with determining eligibility for a public assistance program, interviewing clients, and managing a small caseload of clients.
• Must have familiarity with local, state, and national resources for children, youth, and families.
• Minimum two (2) years’ work experience in a position involving community or social work case manager and/or eligibility.
• Must have the ability to use computer to enter client data and maintain accurate records.
• Ability to organize a number of simultaneous assignments. Ability to work independently and follow through on assigned duties.
• Ability to maintain confidentiality and be sensitive to all infant/toddler program families and family child care providers.

Health and Background requirements

• Must pass tuberculosis screening.
• Proof of pertussis, influenza, and measles vaccinations.
• Must clear a Department of Justice background check.
• GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.
• This role is covered by the collective bargaining agreement.