Associate Manager, Implementation, Uber for Business

Role Summary

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About the role and team

Leading at Uber means setting direction in motion, not waiting for perfect conditions. As an Associate Manager for Account Management, you'll lead a high-performing team in a fast-paced environment where the answers aren't always clear and the stakes are consistently high. You'll be responsible for turning ambiguity into action, whether you're overseeing implementation for enterprise clients or managing relationships within our large fleet categories.

This role is about more than just maintaining partnerships; it's about owning the outcomes and driving continuous improvement across service, volume, and margin. You'll need to make hard calls under pressure, influence cross-functional stakeholders without direct control, and stay resilient when faced with the messy reality of rapid-growth tech. If you are a leader who builds with heart and thrives on the challenge of navigating complex, shifting priorities, this is where you'll make your mark.

Responsibilities

• Lead and mentor a team of high-performing individual contributors, taking complete accountability for their development and the collective team's performance.
• Navigate shifting priorities and internal complexity to plan and operationalize new initiatives that drive merchant growth or carrier efficiency.
• Drive operational excellence by managing your team to rigorous metrics, ensuring we meet financial and qualitative goals even when time is tight.
• Serve as a critical escalation point for execution failures, resolving blockers across Sales, Product, and Operations with urgency and sound judgment.
• Adapt and localize client-facing strategies and playbooks based on market dynamics and imperfect information to ensure Uber remains the partner of choice.
• Influence long-term planning cycles and product roadmaps by translating messy real-world feedback into clear, actionable insights for stakeholders.

Requirements

• 5+ years of experience in B2B Operations, Supply Chain, or Account Management within a technology-oriented environment.
• 2+ years of experience as a People Manager, with a proven track record of managing customer-facing teams to specific metrics.
• Bachelor's degree or equivalent professional experience.
• Proficiency in English.

Preferred Qualifications

• Experience interpreting data from diverse sources like SQL and Salesforce to refine sales and operational strategies.
• Proven ability to thrive in a \"startup within a company\" environment, picking up new concepts fast and running with them.
• High EQ with the ability to balance intense attention to detail with swift, decisive execution.
• Experience managing geographically distributed teams across different regions or markets.

Additional Information

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.