Associate Director, Desktop Technician

Role Summary

• Job Title: Associate Director, Desktop Technician
• Department: Information Technology - Servicing
• Reports To: Director, Desktop Support

Cohen and Steers is currently seeking a highly motivated Desktop Technician in the IT Infrastructure department, in the HK office. The Desktop Technician will work closely with the Technology team and users to implement, maintain and support all Desktop environments globally. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Responsibilities

Major Responsibilities/Activities

• Provide high level email, desk-side and telephone support resolving day-to-day technical issues for 400+ users within our Hong Kong office, 5 global offices and remote users
• Setting up, repairing, and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)
• Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems
• Investigating and resolving application issues and daily job errors
• Dealing directly with customer support through user requests and queries
• Ability to work with Systems and Networking teams in a hands on capacity to assist with the support of the local IT infrastructure

Requirements

Minimum Requirements

• 7+ years of experience in technology support within the financial industry
• Self-motivated, creative and ability to work independently/Effective collaborator
• Skillful at troubleshooting issues, and ability to work under pressure
• Strong knowledge regarding Mobile Device Management (Intune, JAMF, etc)
• Strong knowledge and experience in MS Office 365 (Applications and Administration), AD/Group Policy, Citrix Administration, & SCCM
• Experience with scripting/automation, such as PowerShell
• Must have a bachelor’s degree
• Must be able to speak, read, and write English fluently
• Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
• Is able to abide by the firm’s work arrangement in the Hong Kong office (Monday - Friday, 8:00 AM - 5:00 PM)

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.