Application Support Analyst

Role Summary

As a Solutions Support Analyst, you'll deliver crucial application support across key technology platforms. This role provides a pathway to enhance both your technical and leadership skills while making an impact on global supply chain and logistics operations.

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Responsibilities - Act as the primary contact for daily application support and collaborate with IT infra and ops teams to implement service delivery strategies

• Monitor application performance and compliance with established SLAs, while defining support processes, metrics, and tools for continuous improvement
• Participate in product implementation and user acceptance testing
• Assist in cost forecasting and tracking for service delivery partnerships

Requirements - 3+ years of experience in IT application support and operations to include migrations

• Experience in managing or coordinating service delivery for 3rd party services
• Strong understanding of Supply Chain Management and/or Logistics domain
• Experience in web apps, SQL database, and business analysis and technical document review/implementation
• Proficiency in English and Japanese (spoken and written)
• Ability to manage priorities in a fast-paced environment and participate in continuous improvement initiatives

We offer - By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024 , Glassdoor's Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek , 2021 - 2023

• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices

Life at EPAM

-EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities

-Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy

-We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail

-With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond