ANALYST, PROJECT (REMOTE - CHARLOTTE, NC) (CHARLOTTE, NC, US, 28217-4511)

Role Summary

This individual will provide world-class customer service and management to our vendor partners, clients, and team. They will be responsible for project creation, account configuration changes, technical support, and the training of users.

Responsibilities

• Assist project teams by supporting day-to-day project activities and helping maintain strong team engagement.
• Communicate with stakeholders to gather necessary payroll information.
• Provide support to senior analysts and managers in troubleshooting payroll issues or answering inquiries.
• Serve as a functional expert on all payroll applications, providing comprehensive support to new managers by offering expert guidance and exceptional customer service.
• Interpret and document new business requirements and complete configuration within applicable payroll, timekeeping, and workforce management systems.
• Partner with HR business partners, field managers, and technology teams to support implementation readiness and successful go-lives.
• Execute required weekly processes accurately and within established deadlines.
• Investigate payroll and system issues, perform root-cause analysis, and recommend appropriate corrective actions.
• Evaluate workflows and support data to identify inefficiencies, recurring issues, and opportunities for process simplification.
• Maintain project plans, process documentation, presentations, and training materials.
• Maintain confidentiality and follow established payroll policies, procedures, controls, and data-security requirements.

Requirements

• Bachelor’s degree in business, analytics, human resources, payroll, information systems, or a related field.
• Strong analytical, problem-solving, organizational, and root-cause analysis skills.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple assignments, priorities, and deadlines with limited supervision.
• Customer-service focus and ability to work effectively with technical and nontechnical stakeholders.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, Outlook, and Access.
• Ability to work with sensitive and confidential payroll and employee information.
• Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

• Compass Corporate maintains a drug-free workplace.
• Applications are accepted on an ongoing basis.
• Associates at Corporate are offered many fantastic benefits.
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click hereor copy/paste the link below for paid time off benefits information.

• Certain positions may require Florida Level 2 background screening. Details:
• Req ID: 1562414
• Compass Corporate
• Alexis Ditaway
• [[req_classification]]

Pay Grade: 11

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

• great people. great services. great results.
• Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

About the Company

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.