Agency Support Project Intern (E-Commerce) - 2026 Start (BS/MS)

Agency Support Project Intern (E-Commerce) - 2026 Start (BS/MS) at TikTok in Ho Chi Minh City, Vietnam.

Responsibilities

In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

The Agency Support team plays a key role in enabling TikTok Shop's agency ecosystem in Vietnam, working closely with MCNs (Multi-Channel Networks), TSPs (TikTok Shop Partners), and TAPs (TikTok Affiliate Partners) to support scalable growth on the platform.

This role focuses on maintaining operational excellence across agency workflows by supporting day-to-day partner operations, ensuring campaign readiness and smooth execution, managing voucher creation and activation to drive campaign performance, maintaining accurate and timely reporting to track agency performance and key metrics, and handling as well as resolving operational tickets efficiently to minimize disruption.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

• Provide operational support to enhance team efficiency and ensure smooth day-to-day agency operations
• Support the development and execution of initiatives to expand agency coverage and performance
• Assist in data analysis, reporting, and data management to generate insights that inform strategic decisions
• Contribute to building and maintaining a centralized knowledge base, including FAQs and SOP updates
• Collaborate with team members to consolidate insights and best practices for continuous improvement

Requirements

• Currently enrolled in a university program
• Demonstrates a proactive attitude with a willingness to learn, take initiative, and contribute to business development efforts
• Strong team player with the ability to collaborate effectively and support team objectives in a dynamic environment
• Tech-savvy, with proficiency in using digital tools for research, communication, and data analysis, and openness to learning new technologies

Preferred Qualifications

• Adaptable and able to thrive in a fast-paced, evolving environment, with flexibility in handling changing tasks and priorities
• Strong communication skills, with the ability to clearly convey ideas and engage with stakeholders across various channels
• Strong research and analytical skills, with the ability to gather insights from multiple sources and translate them into actionable recommendations

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.