Administrative Support Officer

Role Summary

Full-time | Permanent | Onsite

LegalStream is looking for a motivated and organised

Administrative Support Officer

to join our Mortgage Settlements and Secured Recoveries teams.

This is a full-time, permanent, onsite position based in our Sydney CBD office. This role is office-based and does not offer hybrid or work-from-home arrangements.

Whether you're starting your career in administration or have some previous administrative or customer service experience, this is a great opportunity to build your skills, gain experience in a professional services environment and develop your career with a growing Australian business.

You’ll work closely with experienced team members and receive ongoing training and support to help you succeed in the role.

Responsibilities

• Responding to inbound calls and emails from brokers, solicitors and other stakeholders
• Reviewing client notes and system information to assist with queries and requests
• Accurately entering and updating information across internal systems
• Providing timely and professional customer service
• Assisting with general administrative tasks and day-to-day team requirements
• Following established processes and procedures to ensure work is completed accurately and efficiently
• Supporting the broader team as required
• About you
• We’re looking for someone who is reliable, organised and keen to learn. You’ll ideally have:
• Strong organisational and time management skills
• Good computer literacy and confidence using Microsoft Office
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• A proactive, positive and can-do attitude
• The ability to work effectively in a fast-paced, team-oriented environment
• A professional telephone manner and presentation
• A customer-focused approach
• The ability to learn new systems, processes and tasks quickly

Benefits

• Full-time, permanent employment
• A great Sydney CBD office location
• A stable and growing Australian-owned business
• Comprehensive training and ongoing support
• A supportive and professional team environment
• Opportunities for career progression and development
• Regular social events organised by our in-house Social Committee
• The opportunity to develop valuable administration, customer service and professional services skills

If you’re looking for your first step into a professional office environment or are ready to take the next step in your administrative career, we’d love to hear from you.

About the Company

LegalStream is a proudly Australian-owned company providing end-to-end mortgage processing, secured recoveries and property support services to lenders, brokers and solicitors across Australia.

We’re a growing business that values professionalism, teamwork and continuous development. As our business continues to grow, we’re looking for people who want to grow with us.