Administrative Assistant - Pisco

Role Summary

Customer assistance in their purchasing experience.

Guidance on the use of the B2B tool (Portal).

Provide solutions to problems encountered in the use of the Portal.

Reporting and monitoring of KPIs.

Service times, level of customer satisfaction, complaints and queries.

Responsible for comprehensive document management and monitoring for client authorization (ABM, tokens, insurance, licenses, among others).

Entry of orders received by other means to the Portal.

Coordination of internal areas (inconveniences and/or delays in the attention of orders and/or dispatch).

SCOPS management (acceptance, modification or rejection).

Sending LPG and Diesel balances.

Measurement level of satisfaction and opportunities for improvement.

Answer queries regarding customer balances, driver and tanker qualifications.

Collaborate in taking inventories of additives and products in coordination with the client

Requirements

• Complete secondary and/or technical.
• Residing in Pisco.
• Office management.
• Availability to work rotating schedules.

Benefits

• Entry to payroll from the first day.
• Life Insurance Law.
• Constant training.
• Corporate Agreements.

About the Company

SGS is a multinational company of Swiss origin, a world leader in inspection, verification, analysis and certification services for products and services, with more than 2,600 offices and laboratories worldwide. In Peru, we operate in most economic sectors such as mining, agriculture and fishing, forming part of the value chain of their products and services.