Accountmanager

Role Summary

What will you do as an account manager?

Expand customer relationships and grow commercially! As an account manager you manage a portfolio of customers in a specific sector, such as healthcare or local governments. You are the point of contact for your customers and help them get more value from our software. You spot commercial opportunities, ensure timely contract extensions and actively work on upsell and cross-sell.

As an account manager you are a relationship manager, advisor and deal closer in one. You plan several customer appointments per week, at least half of which are on location, and hold discussions about strategy, roadmaps and optimizations. You will work closely with colleagues from customer success management, product and marketing to realize long-term customer value.

Where do you end up?

You are part of a sector-oriented account team, for example in education, local governments or healthcare. Within that team you work together with colleagues from sales, customer success and consultancy

During your first months you will get a flying start with an onboarding process, in which you will get to know our software, market and customers well. You will soon be managing your own customer portfolio and working towards measurable results such as:

A high renewal rate of contracts.

Structural revenue growth through upsell and consultancy deals.

Accurate forecasting of your sales pipeline.

Account plans for strategic customers.

Together we strive for maximum customer value, growth and long-term cooperation. Your success is the success of your customers.

Requirements

• Are you our new account manager?
• You have completed a higher vocational or university education.
• You have at least 3 years of experience in a commercial B2B role, preferably in SaaS.
• You have demonstrable experience in managing and growing a customer portfolio.
• You are commercially sharp, think in terms of customer value and results.
• You work in a structured way and take ownership of your forecast and targets.
• You know how to sell and negotiate strategically.
• You speak and write fluently Dutch and English.
• You get energy from customer contact and valuable conversations.
• You continue to develop yourself and always look for ways to improve.

Benefits

Got excited?

We will give you some free tips for your motivation letter. We are curious about your analytical skills and experience with leadership and coaching, but also how you have previously devised an outbound sales strategy. We are of course also curious why you are applying for this position and why you would like to work at TOPdesk.

About the Company

TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more than 10 million users worldwide and have been helping organisations deliver better services ever since.

We are an open, collaborative organisation with little hierarchy — people own their work end to end and are trusted to make the decisions that matter. We are reinventing ITSM and ESM for the agentic era, building AI agents our customers can trust, and this role is part of that.

You join team Phoenix, one of the first teams adopting our AI-native SDLC, reporting to an Engineering Manager, proving it in production on real customer-facing systems. Phoenix is a cross-functional team spanning back-end, front-end, UX, testing, and product — you deliver alongside a UX designer and a Product Manager, and work with platform teams to get code to production.

Owns and evolves the Knowledge Base end to end, from UI to backend.

Ships legacy-modernisation and product work through agentic workflows.

Builds the shared prompt and agent libraries the wider org adopts.